Our Promise & Guarantee


Our Freshness Guarantee

At Signature by Robinson’s we love flowers and we are totally committed to offering the highest quality flowers at excellent value. Flowers are fresh living things and it is imperative that once they have been cut that you receive them promptly. As the leading Isle of Man florist, we only source direct from our growers and flower auctions and by cutting out all the middlemen we can ensure that the flowers we deliver are as fresh as possible. For weddings and functions we will pre-order your flowers especially for the event and condition them so that they look their absolute best for you.

We send our flowers in bud so they arrive with more life ahead of them. If our flowers do not last, we will happily send a complimentary replacement bouquet

Our Customer Guarantee

We value all our customers and always strive to provide them with excellent service at all times. If at any time you are not entirely satisfied with our products or our service, then please let us know so we can rectify any issue that may have occurred.  Our dedicated team are here to help and always will go that extra mile to ensure you are satisfied with Signature by Robinsons.

Please phone 01624 626908 Monday to Friday 9am to 5pm or email

Our Promise

If we ever let you down in any of the above guaranteed, then we will always attempt to resolve the issue as quickly as possible by either replacing the arrangement or by refunding all or part of the order value. We sincerely want to ensure that our customers are happy with our products and service and we are willing to offer this no quibble guarantee to back that up.  Please see our full terms and conditions for full details of our guarantee and our other terms.