Privacy & Security Statement

Security

Signature by Robinsons goes to great lengths to ensure the security and privacy of your order information. All online orders go through our shopping cart and order processing service. As you complete our online order form, the details are encrypted prior to transmission to our SSL (secure layer socket). On receipt, sensitive order details are encrypted again for maximum security. We are certified by Thawte SSL via our hosting partners 3 Leg Ltd. The shopping system makes use of cookies only to remember which items have been ordered. These cookies do not collect any personal data about the user or track their movement within our site. Data held within the ordering system is only accessible by Signature by Robinsons and 3 Legs Ltd staff.

Please note that email correspondence is not a secure means of communication. Please do not send sensitive data via emails.

Privacy

Robinsons Limited, trading as “Signature by Robinsons” (“RobinsonsFlowers.im” or "we" or “us”) take protecting the privacy of customer’s personal information very seriously. We strictly adhere to the terms of the UK Data Protection Acts of 1998 and subsequent revisions thereof, to ensure correct procedures regarding the storage, use and disclosure of your personal information.

How personal information is collected and used

When ordering with Signature by Robinsons the following data is captured.

• Name/Title/Address: Ensure accurate delivery of all correspondence to the customer. Used in all contact with a customer with regard to orders and advise of future product offerings.
• Phone Number: Used only for easily contacting customers in the event of a problem arising with an order.
• Email Address: Used to easily contacting customers in the event of a problem arising with an order. This may also be used to advise customers of any special offers and product offerings.
• Payment Details: Includes cardholder’s name, card numbers, card start from date, card expiry date and security number. Used to process the card payment.
• Recipient Details: Including name/title, address and personal message. Used to ensure accurate despatch of order. Recipients are never contacted regarding any future promotions or product offerings.

When placing an order, information you provide will be shared with our website provider, our banking services and distribution providers to ensure your order can be successfully processed and delivered. We will only share relevant information with these parties; all such providers are under obligation to ensure your information is kept private.

Signature by Robinsons will occasionally send details of special offers and products to existing customers. If you would prefer not to receive these details please email us at sales@robinsonsflowers.im, or write to Customer Services Office, Signature by Robinsons, The Floristry Centre, Ballapaddag, Cooil Road, Braddan, Isle of Man, IM4 2AF

The information we hold will be accurate and up to date, in so much as you supply us with accurate and up to date information.  

It is possible to obtain a copy of the information that we hold about you.  If you find any inaccuracies we will delete or correct it promptly.  Should you require a copy of such information, please write to us at:

Signature by Robinsons
Floristry Centre, Ballapaddag 
Cooil Road
Braddan 
Isle of Man 
IM4 2AF

Email: sales@robinsonsflowers.im
Tel: 01624 626908
 

Your data may be transferred and stored on servers which are located outside the European Economic Area (EEA), and processed by staff who are outside the EEA. When you transmit or submit data to us you agree to such transferring, storage and processing. 

Shopping Cart & Order Processing System

The shopping cart and order processing service used by this website is provided by 3 Legs Limited. The system makes use of cookies only to remember which items you have ordered. These cookies do not collect any personal data about the user or track their page movements within our site. All personal information is sent to the web server via an SSL link. The SSL certificate for this service is provided by Thawte. The data held in the ordering system is only accessible by Signature by Robinsons and 3 Legs Limited. 3 Legs Limited is registered with the Isle of Man Data Protection Registrar. For credit card payments we use SecureTrading as our payment gateway. Please note that this is a very common practice with websites and that a cookie cannot harm your computer in any way. The data we store does NOT contain transactional information such as credit card details and is also encrypted.

It is important to understand that you will not be able to order from our website if you do not accept the cookie we place on your computer. To make sure you can accept cookies, you can check your browser settings. 

Signature by Robinsons considers the settings you have selected in your browser as your consent for us to issue you with cookies. If however you decide you do not want to order from us and also want to turn off the ability to accept cookies you can find details on how cookies are enabled on your browser by checking the help category of your browser. By doing this you will still be able to browse our website and contact our customer service team in order to place the order on: +44 (0)1624 626908 or via email on sales@robinsonsflowers.im.

We may use third-party advertising companies to serve advertisements on our behalf.  These companies may employ cookies and action tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness.  Any information that these third parties collect via cookies and action tags is completely anonymous. 

Signature by Robinsons may amend this policy from time to time.  If we make any substantial changes in the way we use your personal information we will notify you by email or an announcement on the website. 

If you have any questions/comments about privacy, please email us at sales@robinsonsflowers.im or call us on +44 (0)1624 626908.

Thank you for visiting Signature by Robinsons.